Community Dental Health

cover art

Cover Date:
June 2019
Print ISSN:
0265 539X
Electronic ISSN:
2515-1746
Vol:
36
Issue:
2

Patient and professional engagement in the procurement of dental services

10.1922/CDH_4402Wright04


Dental Public Health in Action



Objective: To describe the process of patient and professional engagement in the procurement of a specialist dental service. Stakeholder
engagement is the practice of interacting with, and influencing, project stakeholders to the overall benefit of the project and its advocates.
The successful completion of a project usually depends on how the stakeholders view it. Their requirements, expectations, perceptions,
personal agendas and concerns will influence the project, shape what success looks like, and impact the outcomes that can be achieved.
An engagement working group developed a work plan and communications strategy. Following initial scoping the engagement method
and resources were developed. Engagement included patient and dentist questionnaires, interviews with specialists and hospital consultants, briefing papers and market engagement workshops. Outcome: Feedback from stakeholders provided reassurance of good access and
quality, with 98% of patients expressing satisfaction with their overall treatment. Challenges included communication and administrative
support. Learning points were diffusion of tension, developing a relationship based on trust, ensuring that stakeholder views are seen to
be included in decision making and that there is flexibility in the engagement process. Conclusions: Good stakeholder engagement with
an effective communications strategy is important in the procurement of dental services. Stakeholder engagement should aim to inform,
involve, consult, collaborate and empower.

Keywords: Stakeholder engagement, dental commissioning

Article Price
£15.00
Institution Article Price
£
Page Start
91
Page End
94
Authors
Desmond Wright, Kelly Nizzer, John Catchpole, Charlotte Klass, Aditi Mondkar

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  1. Editorial - How soon is soon enough? The challenge of implementing behaviours conducive to good oral health in at-risk infants and toddlers
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  1. Patient and professional engagement in the procurement of dental services
  2. 91
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  1. A qualitative study on the oral health of humanitarian migrants in Canada
  2. 95
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  1. What influences use of dental services by the Korean disabled people? The role of perceived barriers in dental care system
  2. 101
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  1. In-school toothbrushing programs in Aboriginal communities in New South Wales, Australia: A thematic analysis of teachers’ perspectives
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  1. Relationship between Caregivers’ Oral Health Literacy and their Child’s Caries Experience
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  1. What evidence do economic evaluations in dental care provide? A scoping review
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  1. The Effectiveness of Reform in the Dental Health Systems of Transitional Countries: The Case of Montenegro Health Reform (pilot study)
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  1. Costs of dental care and its financial impacts on patients in a population with low availability of services
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  1. Identifying the barriers and facilitators for homeless people to achieve good oral health
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  1. Comparison of two measures to determine the oral health-related quality of life in elders with periodontal disease
  2. 143
  3. 149

  1. Transnational corporations and oral health inequalities; an introduction
  2. 151
  3. 151

  1. Political economy, trade relations and health inequalities: lessons from general health
  2. 152
  3. 156

  1. Transnational corporations and oral health: examples from the sugar industry
  2. 157
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  1. The Transnational Tobacco Industry and Oral Health
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  1. Transnational corporations, oral health and human agency: a sociological perspective
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  3. 174